Contact and services guide: who to reach out to?
This page has been created to help you quickly find the right information and contacts to answer your questions or resolve your concerns. Explore the sections below to access the information you need.
| ♦ GENERAL ADMINISTRATION | |
| Question | Contact/Action |
| How do I enrol a new pupil at the school? | Find out all you need to know HERE |
| What is the procedure for withdrawing my child from school? | The steps are described HERE |
| How can I update my contact details (address, email, telephone number)? | Send an email to :
⋅ UCCLE: UCC-ENROLMENTS@eursc.eu ⋅ BERKENDAEL: BRK-ENROLMENTS@eursc.eu |
| How can I obtain a school attendance certificate for my child? | UCCLE
⋅ Nursery & Primary: send an email to UCC-SECRETARIAT-NUR-PRI@eursc.eu ⋅ Secondary: fill in the Secondary Cycle Request Form ⋅ BERKENDAEL Send an email to BRK-SECRETARIAT-NUR-PRI@eursc.eu |
| Who should I contact about an access badge? | Information is available HERE |
| ♦ SCHOOL LIFE | |
| Question | Contact/Action |
| How do I report my child’s absence or lateness? | Follow the procedures depending on the site/cycle:
⋅ Berkendael: access the instructions here ⋅ Uccle – Nursery & Primary : Click here ⋅ Uccle – Secondary : Click here |
| Where can I find information about extra-curricular activities, school transport or the canteen? | ⋅ UCCLE & BERKENDAEL : APEEE Services (UCCLE canteen, transport, extracurricular activities, Friday afternoon garderies and lockers). |
| How can I view or download my child’s school report? | School reports can be downloaded on SMS My School |
| ♦ IT | |
| Question | Contact/Action |
| How do I access my online parent/ pupil space (SMS MySchool)? | Information is available HERE |
| Who should I contact if I have a technical problem with SMS MySchool? | Contact the technical team by email: LIST-UCC-SKU-SMS@eursc.eu |
| Who should I contact if I have a technical problem with O365? | For assistance with O365, send an email to UCC-ICT@eursc.eu |
| ♦ ACCOUNTING | |
| Question | Contact/Action |
| Where can I find information about school fees? | Find out all you need to know HERE |
| Who do I contact if I have a question or problem with an invoice? | For any questions or issues relating to an invoice, please contact : mamadou-bailo.bah@eursc.eu |
| ♦ HEALTH AND WELL-BEING | |
| Question | Contact/Action |
| Who should I contact for medical or psychological questions? | ⋅ Medical service: Find out more HERE
⋅ School psychologists: Find contacts HERE |
| How do I report an allergy or health problem affecting my child? | Send an email to the appropriate address: ⋅ Uccle : UCC-INFIRMARY@eursc.eu ⋅ Berkendael : BRK-INFIRMARY@eursc.eu |
| Who can I contact for information on educational support? | Find all the information you need HERE |